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  Carved From Wood
  Hitchin
  Hertfordshire
  Tel: 07834 189017
  Email Click Here

- Terms & conditions
- Privacy Statement

Terms & Conditions
Welcome to CarvedFromWood.co.uk website terms and conditions. Please read through them carefully before placing your order. By using this website and/ or placing an order you agree to be bound by the terms and conditions set out below.

Please also read out Privacy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please email info@carvedfromwood.co.uk

We may change these terms from time to time without notice to you. Changes will apply any subsequent orders received.

Once you order has been confirmed, we will not be able to make any changes.


DELIVERY GUIDE AND COSTS

Postage to one UK mainland destination.

Due to the nature of the items we sell, they will usually be delivered by courier and must be signed for. The Tiki statues we sell are heavey! They range from 5kg to 30kg. Please take this into account when planning to move/transport your purchase if you are picking it up from us.

We aim to dispatch items within two working day of order, and transit times are 1 to 2 days, depending on your location.

If you order an item that is marked as SOLD, we will carve you a new version of this Tiki. In this case the item will be delivered in approximately two weeks. Sometimes sooner, sometimes slightly longer. This is due to our current wood stock and weather conditions as the Tiki's are dried outside after being treated with preservative and must dry before being shipped to you.

For larger quantity orders of our carvings please contact us.


PRICE AND PAYMENT OPTIONS

We accept Visa, Visa Delta, Visa Electron, Maestro*, MasterCard and Solo cards.

Your items will only be dispatched once payment has been received. We will email you to confirm dispatch.

All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt. The total cost of the order is the price of the products ordered plus the delivery charge.

We currently only ship items to customers within the UK.

*We are unable to except international Maestro cards.


RETURNS

We guarantee to refund any item when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. Please note, we are unable to refund postage costs.

Please contact us before returning your item. Please note:
  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.
  • We recommend you obtain a proof of posting certificate from the post office on all returned items.
  • The parcel can take up to 7 working days to be returned to us, unless sent via special delivery.
The refund will be processed once your goods are received. Please note it may take 2-3 working days for the refund to show in your account. Each item returned is refunded separately, and will show on your statement as a refund/ credit from CarvedFromWood.co.uk. If your card expires before we process your refund please contact us with your order number, postcode and new card details.


PRIVACY POLICY

At CarvedFromWood.co.uk we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to our policy, we will update this statement on our website.

What information do we collect?
We ask for your name, telephone number, home address and email address. When a purchase is made on our site, in addition to the above, we also ask for a delivery address and payment method details. We may obtain your information for future use.

What will the data be used for?
Your data will enable us to fulfil your order and to notify you about important functionality changes.

We will also send you email newsletters from time to time to inform you about our products, promotions and special offers. If you do not wish to receive email newsletters simply unsubscribe from the email at any time by emailing info@carvedfromwood.co.uk, with "unsubscribe" as the subject heading.